Shipping Policy

Portlandia Electric Supply Shipping Policy 

At Portlandia Electric Supply, we understand the importance of receiving your products promptly and efficiently. Our goal is to provide a seamless, customer-friendly experience throughout the entire shipping process. Please review our comprehensive shipping policy below for more details.

Shipping Costs and Carriers

Your shipping costs are calculated based on the weight and dimensions of the product(s) and the shipping location in your order. We use FedEx, UPS and our own logistics companies for ground shipments and trusted freight carriers for larger shipments. All shipments are insured for your protection. For logistical reasons, all shipments are made using our company’s shipping account.  

Estimated Delivery Time 

For standard delivery, most orders will arrive within 7 to 10 business days. If they are shipped by a ship container we will get a specific quote for your project. Please note that these estimates may change depending on carrier operations and holiday schedules and other factors beyond our control. 

Inspecting Shipments Upon Delivery 

When your order arrives, it is crucial that you thoroughly inspect your shipment. 
By signing the delivery receipt without noting any damages or issues, you confirm that you received the shipment in good condition or not. Portlandia Electric Supply cannot be held responsible for any damage or missing items not noted on the delivery receipt. 

If delivered by a freight truck, and you find damage contact the freight carrier using the phone number on the carrier’s bill. Be sure to get pictures immediately. 

If you accept a package that is visibly damaged, note on the delivery receipt that you are signing for a damaged package and include a picture. However, please note that Portlandia Electric Supply cannot be held responsible for any damage or missing items if you accept via signature delivery. 

After receiving your shipment, carefully count and inspect the contents before acknowledging delivery. In case of damage during transit, take photos of the materials and note the damage on the Bill of Lading (BOL). 
If there is significant visible damage, you should reject the delivery. 

Notify Portlandia Electric Supply by email (connect@143.110.151.218) within 24 hours of delivery, including the signed BOL (Bill Of Lading) and any additional photos or supporting documents. If the BOL is not properly noted at the time of delivery, we cannot be held responsible for additional costs for replacement materials. All returned items are subject to inspection and approval, and may have a 40% inspection fee.