Returns & Refunds Policy
At Portlandia Electric Supply, we want every customer to be satisfied with their purchase. If you need to return an item, please review the following policy and instructions carefully before initiating a return.
30-Day Return Window
We accept returns for unused items in their original packaging within 30 days of delivery. Items must be in resellable condition with no signs of installation, wear, or damage. Electrical components, wiring, and connectors that have been cut or modified are not eligible for return due to safety and code compliance standards.
Original Packaging Required
All returned items must include the original manufacturer packaging, manuals, labels, and accessories. Missing packaging or accessories may result in a restocking fee of up to 15%. Items returned without original packaging are evaluated on a case-by-case basis and may be refused.
Freight Damage Claims
If your shipment arrives with visible freight damage, note the damage on the carrier's delivery receipt before signing, and take photographs of the packaging and product. Contact us within 48 hours of delivery to initiate a freight claim. We will coordinate with the carrier to arrange inspection, replacement, or refund at no cost to you.
Warranty Support Process
Many products we carry carry manufacturer warranties ranging from 5 to 25 years. For warranty claims, contact our support team with your order number, product serial number, and a description of the issue. We will work directly with the manufacturer on your behalf to process RMAs, replacements, and repairs under the manufacturer's warranty terms.
Restocking Fees
Non-defective returns may be subject to a restocking fee of up to 15% for items that are opened, repackaged, or missing documentation. Special order, customized, or drop-shipped items are subject to a 25% restocking fee. All-in-one solar kits and pre-configured bundles may be subject to a 20% restocking fee if opened.
How to Initiate a Return
- Contact our returns team at returns@portlandiaelectric.supply or call (503) 555-0142.
- Provide your order number, the item(s) to be returned, and the reason for return.
- Our team will email you a Return Merchandise Authorization (RMA) number and return shipping instructions.
- Package the item securely in its original packaging, include the RMA number, and ship via the carrier specified.
- Once received and inspected, we will process your refund within 5-7 business days.
Contact Information for Returns
Email: returns@portlandiaelectric.supply
Phone: (503) 555-0142
Hours: Monday–Friday, 8:00 AM – 5:00 PM PST
Address: Returns Department, Portlandia Electric Supply, 1234 NW Solar Way, Portland, OR 97209
Internal Resources
- Shipping Policy — Rates, Delivery Times, and Restrictions
- Frequently Asked Questions — General Store Policies
- Pro Account — Volume Pricing and NET 30 Terms
- Contact Us — Sales, Support, and Returns
Returns FAQ
Can I return an item after 30 days?
Returns after 30 days are reviewed on a case-by-case basis. After 30 days, manufacturer warranty claims are the appropriate path for defective products.
Do I pay for return shipping?
For non-defective returns, the customer pays return shipping. For defective or incorrectly shipped items, we will provide a prepaid return label.
How long does a refund take?
Once the item is received and inspected, refunds are processed within 5-7 business days to the original payment method.
Can I exchange an item instead of returning it?
Yes, exchanges are available for defective items or incorrect shipments. For non-defective items, we recommend placing a new order and returning the original item.
What items are not eligible for return?
Items that have been installed, modified, cut, or are missing original packaging may not be eligible. Special order and customized items are evaluated case-by-case.
