Refund policy
Return Merchandise Authorization (RMA) Claims & Return Policy
Items Not Eligible for Return:
- Special order items
- Electrical components that have been installed or used
- Items not in original packaging
- Items returned after 30 days from delivery
Eligible Returns:
- Unopened items in original packaging within 30 days of delivery
- Items received damaged or defective
- Incorrectly shipped items
Damaged Goods Policy
In the event that an item arrives damaged, Portlandia Electric Supply will first attempt to provide a suitable replacement at no additional cost.
Exception — Replacement Not Available: In the event of damage, if no suitable replacement is available, the only remedy available to the customer is a refund equal to the value of the damaged unit. Additionally, a waiver on shipping charges may be considered on a case-by-case basis at the sole discretion of Portlandia Electric Supply.
Damaged goods claims must be reported within 5 business days of delivery with photographic evidence.
How to Initiate a Return or Damage Claim
Contact our team at support@portlandiaelectricsupply.com with your order number, description of the issue, and photos if applicable. Our team will review and respond within 2-3 business days.