Refund policy

Last updated: July 23, 2026

The short version

  • You have 30 days from delivery to request a return.
  • All returns require an RMA number before anything ships back to us.
  • Returns of non-defective items carry a 40% restocking fee. This is deducted from your refund.
  • Defective, damaged-in-transit, or mis-shipped items are exempt from the restocking fee — we replace or refund in full.
  • Special-order items are final sale and cannot be returned.

1. How to start a return (RMA required)

Contact us at support@portlandiaelectricsupply.com or (888) 876-0007 within 30 days of delivery. Include your order number, the item(s), and the reason. We respond within 2–3 business days with an RMA number and return instructions. Items sent back without an RMA number may be refused or delayed.

2. Eligible returns

  • Unopened items in original, undamaged packaging, returned within 30 days of delivery.
  • Items that arrive defective, damaged in transit, or incorrectly shipped by us.

3. Not eligible for return

  • Special-order, custom-configured, or cut-to-length items (final sale).
  • Electrical components that have been installed, energized, or otherwise used (defective units are handled under Section 5 instead).
  • Items missing original packaging, labels, manuals, or accessories.
  • Items returned more than 30 days after delivery.

4. Restocking fee — 40%

All approved returns of non-defective items are subject to a 40% restocking fee, deducted from the refund. This covers inspection, testing, repackaging, and re-inventory of electrical equipment.

The fee does NOT apply when:

  • the item is defective on arrival,
  • the item was damaged in transit (reported per our Shipping Policy),
  • or we shipped the wrong item.

Original shipping charges are non-refundable. Return freight for non-defective returns is the customer's responsibility; for defective, damaged, or mis-shipped items we arrange or reimburse return shipping.

5. Defective, damaged, or mis-shipped items

  • Defective on arrival: contact us within 30 days. We will troubleshoot with you and the manufacturer, then repair, replace, or refund in full — no restocking fee.
  • Damaged in transit: inspect shipments at delivery and note damage on the delivery receipt/BOL. Report concealed damage to connect@portlandiaelectric.supply within 5 business days with photos of the item, packaging, and shipping label. We ship a replacement first where stock allows; if no replacement is available we refund the value of the damaged unit(s) in full.
  • Wrong item shipped: contact us within 30 days; we arrange return shipping and send the correct item or refund in full.

6. Refund timing

Approved refunds are issued to the original payment method within 10 business days of the returned item passing inspection at our warehouse. Your bank or card issuer may take additional time to post the credit.

7. Order cancellations

Orders cancelled before shipment are refunded in full. Once an order has shipped, it is treated as a return under this policy.

Contact

Portlandia Electric Supply · 1507 Portland Avenue, Louisville, KY 40203 Email: support@portlandiaelectricsupply.com · Phone: (888) 876-0007 / (502) 790-0600