Shipping policy
Last updated: July 23, 2026
Carriers and coverage
We ship nationwide across the United States via FedEx, UPS, and our own Portlandia Logistics network. Freight and palletized shipments are sent with insured LTL carriers. All shipments travel on our carrier accounts and are insured for the full order value.
Delivery time
Standard delivery is 7–10 business days from order confirmation. Freight, utility-scale, and special-order items may take longer; we confirm lead times at quote or checkout.
Receiving your shipment — read this before signing
- Inspect every shipment at delivery. Note any visible damage on the delivery receipt or bill of lading (BOL) before signing. Damage not noted on the BOL may not be recoverable from the carrier.
- Report concealed damage discovered after delivery to connect@portlandiaelectric.supply within 24 hours (and no later than 5 business days) with photos of the item, packaging, and shipping label.
- Keep all original packaging until the item is confirmed working — it is required for any freight damage claim or return.
Risk of loss
Title and risk of loss pass to you upon delivery to the carrier's delivery address, except where we have agreed in writing to other terms. Freight claims for shipments on our accounts are filed by us on your behalf.
Returns
Returned items are inspected on arrival and refunds are issued per our Refund & Return Policy. Non-defective returns are subject to a 40% restocking fee as described there.
Contact
Email: connect@portlandiaelectric.supply · Phone: (888) 876-0007 / (502) 790-0600